As a business owner, customer satisfaction is likely one of your top priorities. One way to ensure that your customers feel valued is by responding to their reviews in a timely and thoughtful manner. Unfortunately, this can be a time-consuming task, especially if you receive a high volume of reviews. This is where automated review responses come in.
Automated review responses are pre-written responses that can be triggered by specific keywords or phrases within a customer review. For example, if a customer leaves a review saying that they had a great experience with your product, an automated response could be triggered to thank them for their positive feedback.
One key aspect to consider when using automated review responses is to make sure that they are relevant to the customer's specific review and sentiment.
rectangled.io helps you stay on top of leading edge with the help of AI based response. We identify the sentiments, keywords and phrases from the customer's review to tailor your custom response and response automatically over the platform. This not only saves you time, but it also shows your customers that you value their opinions and are actively working to address their needs.